Sr. Customer Success Manager (Data Solutions)

TL;DR

Senior Customer Success Manager (Data Solutions): Leading the strategic account lifecycle for data-driven healthcare compliance solutions with an accent on technical API integration and executive strategy. Focus on scaling a new product line, defining cross-functional workflows, and driving ROI for C-suite stakeholders.

Location: Must be based in the US

Salary: $100,000 – $130,000 OTE

Company

hirify.global simplifies workforce compliance management across healthcare using innovative technology and strategic partnerships to create a connected and efficient ecosystem.

What you will do

• Act as the primary advisor for high-value data customers, leveraging knowledge of identity compliance and verification data.
• Lead the technical integration process for customers using REST-based APIs.
• Develop and standardize cross-functional workflows between Support, Professional Services, and Success.
• Manage the full commercial lifecycle, including negotiating renewals and identifying expansion opportunities.
• Resolve technical support tickets and facilitate escalations to the Development team.
• Translate customer feedback into actionable requests for the Product team to improve product-market fit.

Requirements

• Proven track record in B2B SaaS Customer Success managing enterprise-level accounts.
• Direct experience in Professional Background Verification, Identity Compliance, or Workforce Credentialing.
• Familiarity with high-stakes sensitive data and regulatory standards like FCRA or NCQA.
• Experience launching or scaling a new product line as a founding CSM.
• Ability to troubleshoot APIs and communicate technical risks to C-suite stakeholders.
• Proficiency with CS platforms (Gainsight) and CRMs (HubSpot).

Culture & Benefits

• Professional development allowance and ample PTO, including birthday and volunteering leave.
• 401K with company matching and financial planning resources.
• Comprehensive health insurance options including HSA and FSA.
• Lifestyle Spending Account (LSA) for gym memberships, meditation apps, or WFH equipment.
• Recognized as one of BuiltIn's 2025 Best Places to Work.