Customer Success Manager

TL;DR

Customer Success Manager (Shared Success): Help execute and evolve modern Customer Success at scale for an AI-powered visual workspace with an accent on signal-driven prioritization, scalable programs, and cross-functional collaboration. Focus on leveraging product insights, lifecycle signals, and AI capabilities to drive adoption, retention, and expansion across a global customer portfolio.

Location: Global team with co-headquarters in San Francisco and Amsterdam; full benefits may differ per location.

Company

hirify.global is a visual workspace for innovation enabling distributed teams to build products, brainstorm, and collaborate on an infinite canvas, serving 100M+ users and 250k+ companies worldwide.

What you will do

• Own outcomes for a portfolio of customers, focusing on adoption, retention, and expansion.
• Use product data, health signals, and lifecycle insights to identify risks/opportunities and prioritize engagements.
• Engage customers at key journey moments like onboarding, adoption, and renewals to drive business outcomes.
• Execute and iterate on scalable programs, playbooks, and targeted engagements like workshops.
• Advise on best practices to embed hirify.global into workflows and improve collaboration.
• Partner with Sales, Product, Support, and Education teams, sharing insights and escalating issues.
• Maintain account data in Gainsight and contribute portfolio insights to team improvements.

Requirements

• 3+ years in customer-facing roles in SaaS, fintech, technology, or consulting.
• Demonstrated AI fluency to leverage AI and automation for customer engagement.
• Consultative mindset to guide customers, challenge assumptions, and align to business outcomes.
• Experience engaging C-level stakeholders and partnering with engineering/product/design leaders.
• Strong organizational skills, data-driven decision-making, and self-starter ownership.
• Clear communication to engage across industries, roles, and maturity levels.
• Bachelor’s degree required.

Nice to have

• Experience with Gainsight, Salesforce, Slack, Gong, Gemini, Claude, or other AI tools.
• Fluency in Spanish, Dutch, or French.

Culture & Benefits

• Global benefits including equity, wellbeing benefit, WFH equipment allowance, and Learning & Development stipend.
• Diverse, collaborative team environment focused on innovation and growth.
• Supportive culture emphasizing belonging, humility, and teamwork.
• Full benefits vary by location; refer to Global hirify.global benefits board for details.