Customer Support Consultant (Native Norwegian)

TL;DR

Customer Support Consultant (Native Norwegian): Deliver outstanding customer support via calls, chats, and emails for top-tier tech companies with an accent on building strong relationships and handling sensitive data securely. Focus on applying customer happiness practices, maintaining deep understanding of client solutions, meeting KPIs, and communicating with developers and cross-functional specialists.

Location: Remote (Anywhere, Latam)

Company

Global Support-as-a-Service leader collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw, operating in 30+ countries and supporting 60 languages for SaaS, software, and hardware brands.

What you will do

• Deliver outstanding customer support via calls, chats, and emails
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security
• Apply latest customer happiness practices and meet KPIs
• Maintain deep understanding of client solutions
• Communicate with developers and cross-functional specialists
• Keep up with evolving tools and technology

Requirements

• Native Norwegian and good English communication skills at B2 level or higher
• 6+ months of experience in customer support role
• CRM systems expertise
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer (at least 8GB RAM) with stable internet (50 Mbps download / 40 Mbps upload minimum)

Nice to have

• Experience in technical support

Culture & Benefits

• Flexible working hours
• Fully remote cooperation
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Work-life balance with internal health policy
• Responsive leadership focused on development and long-term cooperation
• Trust-based culture with no time-tracking