Customer Expansion Account Manager (Small Business)

TL;DR

Customer Expansion Account Manager (Small Business): Drive expansion revenue by identifying and closing upsell and cross-sell opportunities within existing SMB customers with an accent on proactive outreach, discovery calls, and value-focused demos. Focus on owning the full sales cycle, managing pipeline in Salesforce, and positioning AI-powered solutions to address specific business challenges.

Location: Guadalajara, Jalisco, Mexico (Onsite)

Company

hirify.global is a global leader in AI-powered customer experience and team collaboration platforms, trusted by over 100,000 businesses worldwide.

What you will do

• Drive expansion revenue by identifying and closing upsell and cross-sell opportunities in existing SMB customer base
• Conduct proactive outreach via calls, email, SMS to uncover new opportunities
• Lead discovery conversations to understand challenges and align hirify.global solutions
• Deliver value-focused demos showcasing how solutions drive measurable outcomes
• Own full sales cycle including pipeline management, forecasting, and follow-up in Salesforce
• Position AI-powered platform capabilities to improve efficiency and customer experience

Requirements

• Advanced English fluency required (spoken & written)
• 2+ years in sales, account management, or customer-facing roles in fast-paced environment
• Proven track record meeting or exceeding performance goals (revenue, retention, activity metrics)
• Strong communication skills to simplify complex concepts
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail

Nice to have

• Bachelor's degree in business or related field
• Experience selling SaaS, UCaaS, CCaaS technologies
• Familiarity with Salesforce or similar CRM
• Knowledge of qualification frameworks (BANT / MEDDPICC)
• Exposure to AI tools like ChatGPT or Copilot
• Prior experience supporting US-based customers in B2B environment

Culture & Benefits

• Competitive base salary + uncapped commission
• Major health insurance including vision and dental for you, partner, and children under 25
• Life insurance (24x monthly salary), employee assistance program, wellness initiatives
• 10 personal days + 12 vacation days first year, increasing thereafter; 30-day Christmas bonus
• 50% vacation premium, company-matched food vouchers, 13% matched savings fund
• Ongoing learning, development opportunities, and career advancement