Regional Manager (Telco)

TL;DR

Regional Manager (Telco): Leads sales advisory team responsible for contract sales, customer renewals, and revenue-generating activities with an accent on expanding customer base and driving business targets. Focus on managing renewal activities, resolving escalated issues, and delivering custom reporting and process improvements.

Location: Birmingham, UK

Company

BT Business is a B2B powerhouse serving 1.2 million UK business customers with secure connectivity and collaboration platforms.

What you will do

• Manage expansion of customer base, lead generation, and usage of BT products through your team.
• Lead renewal contract activities, including product/pricing comparisons and issue resolution.
• Manage internal resources to resolve escalated customer issues.
• Drive team knowledge of customer processes and create custom reporting and data analysis.
• Direct sales advisory department, championing projects and process improvements.
• Perform internal audits on sales advisory processes and delivery.

Requirements

• People leadership skills to motivate sales specialists team.
• Action based on trend analysis for sales performance enhancement.
• Consulting skills to position BT competitively.
• Understanding of telco strategies, market dynamics, Cloud, IoT, AI impacts.
• Current on emerging tech, regulations, and innovation for customer conversations.
• Handle challenging customer situations via escalation and stakeholder engagement.

Nice to have

• Acquisition/specialist sales management in Telco or Technology.
• Experience leading virtual teams and delivering sales targets.
• Strategic decision-making using insights for business wins.

Culture & Benefits

• 10% on-target annual bonus.
• Online private GP 24/7 for family, carers leave up to 2 weeks.
• Equalized maternity/paternity/adoption leave: 18 weeks full pay + 8 weeks half pay.
• Discounted EE/BT products, market-leading pension (10% employer contribution).
• Holiday purchase scheme, additional options like healthcare, gym.
• Diverse, inclusive culture valuing innovation and digital inclusion.