Technical Support Specialist

TL;DR

Technical Support Specialist: Manage IT incidents from end-user hardware to SaaS operations, coordinating resolutions to ensure uninterrupted business operations. Focus on troubleshooting networking, servers, telephony, and delivering high-level customer support aligned with service agreements.

Location: 100% onsite at Surrey, BC facilities (Vancouver area), very limited travel to other facilities or conferences possible.

Salary: CAD $34 - $38 (hourly)

Company

Industrial Electric Manufacturing (hirify.global) delivers innovative electrical distribution systems for complex power needs after 75 years in business.

What you will do

• Partner with local business teams to resolve manufacturing-specific applications, equipment, LAN, Wi-Fi, directory services, and security tools.
• Deliver high-level customer support for IT services, ensuring positive user experience.
• Provide follow-up on incidents through IT service management processes and tools.
• Set up new user hardware, software, accounts, and handle IT onboarding tasks.
• Manage PC assets through their lifecycle and troubleshoot networking, server, and telephony issues.
• Collaborate with internal IT experts on 2nd/3rd level incidents and participate in IT projects.

Requirements

• 3+ years IT technical support experience in medium-to-large companies.
• Experience delivering responsive support, including high-touch for executives.
• Windows 10/11 troubleshooting.
• Solid understanding of VMware, Hyper-V, Active Directory, Azure, networking, and server administration.
• SCCM/Intune/Microsoft Endpoint Management exposure.
• Advanced remote control/management tools and ticketing systems (ServiceNow/Jira/Freshservice).
• Excellent organizational, documentation, communication, and process management skills.

Nice to have

• Hands-on VMware/Hyper-V experience.
• Advanced MS Teams and Microsoft 365.
• Bachelor's in Computer Science or similar.

Culture & Benefits

• Join a team of engineers and problem-solvers tackling complex challenges in dynamic markets.
• Comprehensive competitive benefits package supporting well-being, growth, and long-term success.
• Opportunity to contribute, grow, and impact industries powering the world.