Renewal Success Manager (Rest of EMEA)

TL;DR

Renewal Success Manager (Rest of EMEA): Strategically lead renewals process for critical customer engagements, aligning customer health with pricing models and growth contracts. Focus on designing multi-year agreements, navigating procurement negotiations, and partnering with customer success and sales teams.

Location: Hybrid in London (office twice a week)

Company

hirify.global is a global AI product and research company building secure language AI solutions for translation, writing, and voice.

What you will do

• Lead renewals for complex customer engagements, aligning usage with pricing and contracts.
• Design pricing models and multi-year agreements to reward adoption and enable expansion.
• Navigate procurement, legal, and finance negotiations per Deal Desk standards.
• Collaborate with Customer Success Managers, Account Executives, and Go-to-Market teams.
• Maintain forecast accuracy and ensure on-time renewals as standard.
• Align renewal strategy with Global Systems Integrators and partners.

Requirements

• Proven success in commercial renewal role in SaaS or AI organization.
• Commercial mindset to deliver compelling value narratives.
• Knowledge of LAER framework, quota-to-cash, and pricing levers.
• Strong collaboration with Customer Success, sales, and Go-to-Market teams.
• Structured approach to renewal lifecycle management.
• Negotiation skills with procurement, finance, legal stakeholders.
• Fluent in English (French, Spanish, or Dutch bonus).

Culture & Benefits

• Diverse global team across 90+ nationalities in UK, Germany, Netherlands, Poland, US, Japan.
• Open communication, regular feedback, empathy-driven growth mindset.
• Hybrid schedule with office twice weekly, flexible hours, time zone alignment.
• Virtual Shares for ownership in company success.
• Regular in-person events, monthly Hack Fridays for passion projects.
• 30 days annual leave, mental health resources, competitive location-tailored benefits.