Cyber Expert Support Engineer (Cybersecurity)

TL;DR

Cyber Expert Support Engineer (Cybersecurity): Resolving complex and challenging incidents related to cyber protection products with an accent on networking, virtualization, and system security. Focus on acting as the last line of support for high-level escalations and mentoring junior team members to ensure technical excellence.

Location: Remote (Brazil)

Company

hirify.global is a world leader in cyber protection, providing cutting-edge technology to monitor, control, and protect business and personal data globally.

What you will do

• Troubleshoot and resolve complex technical incidents across various software, networking, and hardware environments for corporate customers.
• Serve as the final escalation point (last line of support) for the most challenging technical issues.
• Collaborate with Engineering (Development, QA, Data Center) and Business teams (Product Management, Professional Services) to resolve issues.
• Mentor and train junior team members by sharing technical expertise and communication best practices.
• Develop and maintain technical documentation, knowledge base articles, and guides.
• Stay updated on industry trends in Cloud, Storage, and Virtualization.

Requirements

• 2+ years of experience in an advanced technical support role.
• Fluent English (both written and verbal) is required.
• Proficiency in Windows Server (logs, dumps, Procmon, Process Explorer) and Linux/UNIX (CLI power user).
• Experience in analyzing and mitigating security threats, including ransomware, malware, and EDR/XDR incidents.
• Strong networking skills: Wireshark, tcpdump, iperf, and troubleshooting DHCP, DNS, VPN, and HTTP servers.
• Expertise in enterprise-grade hypervisors (VMware ESXi, Hyper-V, KVM, Virtuozzo) and business applications (MS SQL, Oracle DB, MS Exchange).

Nice to have

• Additional languages: Spanish, French, Portuguese, or German.
• Certifications: RedHat/Linux Foundation, CompTIA Security+, or Cisco/Juniper.

Culture & Benefits

• Corporate culture centered on innovation, accountability, and impact.
• High-growth, fast-paced environment within a global “A-Team”.
• Encouragement to think boldly, challenge conventional approaches, and take ownership of outcomes.

Hiring process

• Interviews conducted without the use of AI tools or automated prompts to assess authentic skills.
• Employment offers are contingent upon criminal, education, and identity background checks.