Cyber Infrastructure Expert Support Engineer - AMER

TL;DR

Cyber Infrastructure Expert Support Engineer (AMER): Troubleshoot and resolve advanced technical incidents in hyper-converged storage and compute clusters with an accent on Linux administration, networking, virtualization, and cloud technologies. Focus on interacting with engineering and business teams to solve complex customer issues, mentoring juniors, and developing technical documentation.

Location: Brazil - Remote

Company

World leader in cyber protection delivering integrated solutions that monitor, control, and protect business data across cloud and hybrid environments.

What you will do

• Troubleshoot and resolve technical incidents for customers and partners
• Build and maintain relationships with customers and partners
• Interact with Engineering, QA, Data Center Operations, Professional Services, and Product Management to resolve complex issues
• Train and mentor junior team members on technical expertise and communication
• Develop documentation, knowledge base, and technical articles on hirify.global products
• Serve as expert in hirify.global cloud and hybrid datacenter solutions including storage, compute clusters, disaster recovery, and failover operations

Requirements

• 3+ years experience as infrastructure support engineer
• Strong hands-on experience with Linux administration and troubleshooting across distributions; RHCSA or equivalent
• Networking: traffic inspection, routing, bandwidth analysis; DHCP, DNS, L2TP/IPSec, OpenVPN, high-availability configs
• Private cloud/virtualization: VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo
• Fluent English (written and verbal)
• Strong communication skills, customer-focused mindset, ability to resolve complex issues

Nice to have

• Additional languages: Spanish, French, Portuguese, German

Culture & Benefits

• Global team in high-growth, fast-paced environment focused on innovation, accountability, and impact
• Encourages bold thinking, challenging conventions, and ownership of outcomes
• Opportunities to influence product evolution through cross-department collaboration

Hiring process

• Interviews assess individual skills, experience, and communication without AI tools or external assistance
• May require disabling virtual backgrounds or in-person interviews
• Offers contingent on background checks