Global Support Training Manager (Customer Support)

TL;DR

Global Support Training Manager (Customer Support): Designing and owning onboarding and continuous training programs for a global support organization with an accent on remote employee enablement. Focus on creating role-specific training paths for First/Second Line, VIP Support, and KYC/Compliance teams.

Location: Must be physically based in the Cyprus office

Company

A rapidly expanding B2B service provider specializing in innovative IT and customer-centric solutions for businesses worldwide.

What you will do

• Own the end-to-end onboarding and continuous training for all global support roles.
• Design and maintain structured, role-specific training paths for different support levels.
• Deliver live and recorded remote training sessions across various time zones.
• Collaborate with training material producers to define requirements and improve SOPs and onboarding guides.
• Assess training effectiveness using performance data, QA feedback, and agent outcomes.
• Identify skill gaps and implement upskilling and refresher training to support rapid scaling.

Requirements

• Proven experience in training, enablement, or operational roles within customer support organizations.
• Hands-on experience training remote teams across multiple locations.
• Understanding of First/Second Line Support, KYC/Compliance workflows, or VIP customer support.
• Ability to translate complex processes into clear, structured training programs.
• Strong communication skills and ability to train both junior and senior staff.
• Must be physically based in the Cyprus office.

Culture & Benefits

• Competitive and attractive remuneration package.
• Opportunity to play a key role in a dynamic, forward-thinking European company.
• Monthly lunch allowance.
• Gym membership allowance.