Client Support Specialist / Integrations Manager

TL;DR

Client Support Specialist / Integrations Manager (EdTech SaaS): Manage portfolio of strategic enterprise clients and lead integration configurations using no-code tools with an accent on platform audits, API operations, and data imports. Focus on translating business requirements into scalable technical solutions, troubleshooting complex setups, and collaborating with Sales, Product, and Customer Success teams.

Cluj-Napoca, Krakow, Larnaca, Lodz, Lublin, Remote.Bulgaria, Remote.Poland, Riga, Sofia, Varna, Warsaw, Wroclaw

Company

Prominent provider of SaaS-based educational platforms specializing in enterprise-level learning management solutions for large organizations.

What you will do

• Manage portfolio of strategic enterprise clients as primary technical contact for platform optimization.
• Lead integration configurations via UI with no-code tools and perform comprehensive platform audits.
• Configure connectors and support technical implementations aligned with client needs.
• Execute bulk API operations, data imports, and complex platform enhancements.
• Collaborate with Sales, Product, and Customer Success to deliver scalable solutions.
• Manage multiple parallel projects and technical workstreams independently.

Requirements

• Professional working proficiency in English for written communication and international collaboration.
• Technical literacy with understanding of APIs, system integrations, and technical environments.
• Project management experience to handle multiple projects with attention to detail.
• Exceptional stakeholder management and communication skills to explain technical concepts to non-technical audiences.
• Strong data handling and troubleshooting skills, especially with Excel and bulk operations.
• Ability to operate independently in a dynamic, fast-paced environment.

Nice to have

• Experience in SaaS technical support or implementation.
• Background in EdTech or HRTech.
• Familiarity with enterprise workflow automation.

Culture & Benefits

• Vacation as per laws of your country.
• Health insurance assistance for you and loved ones.
• Sick pay: 10 days without doctor's note, then as per laws.
• Time off for state holidays per official calendar.
• Pleasant environment with corporate parties and get-togethers.
• Comfort service for technical and everyday work issues.