Content Designer (Fintech)

TL;DR

Content Designer (Fintech): Creating engaging, accessible content for apps and websites customers rely on daily with an accent on clear, people-focused language and conversation design. Focus on refining customer interactions, developing success metrics with product teams, and ensuring consistency across touchpoints.

Location: Hybrid in Edinburgh (at least two days per week or 40% of time in office)

Salary: £61,344 - £68,160

Company

We're a major UK bank investing billions in people, data, and tech to transform finance for 28 million customers.

What you will do

• Create engaging, readable, accessible content for great digital experiences.
• Combine research and insights with clear language to develop customer conversations.
• Act as content expert in agile environment, giving and receiving feedback.
• Think strategically about evolving conversations and linking experiences.
• Share expertise to shape design approach and ensure consistency across touchpoints.
• Promote how effective writing helps customers.

Requirements

• Minimum 5 years experience as UX writer, conversation designer, or content designer
• Familiarity with complex landscapes, ideally financial services
• Collaborative attitude for multi-disciplinary team
• Flexibility in on-brand content across multiple tones
• Concise, clear, consistent copy for different channels
• Influence across product, risk, legal, and branding teams
• Experience with design platforms like Figma

Culture & Benefits

• Hybrid working with flexibility and adjustments for disabilities
• Generous pension up to 15%, performance bonus, share schemes
• 30 days holiday plus bank holidays, adaptable lifestyle benefits
• Wellbeing initiatives, generous parental leave
• Commitment to diversity, equity, inclusion, and disability confidence