Intern, Business Systems (Salesforce)

TL;DR

Intern, Business Systems (Salesforce/iPaaS): Managing and configuring CRM and marketing operations systems with an accent on system enhancements, data integration, and automation workflows. Focus on developing BRDs, monitoring data pipelines, and building operational reports in Power BI.

Location: Hybrid - Must be able to work a minimum of one day per week from the Woodbridge office (Toronto, Canada)

Company

An international research-focused biopharmaceutical group specializing in the development and commercialization of treatments for rare and ultra-rare disorders.

What you will do

• Manage and configure CRM tools including Veeva and Salesforce, and marketing operations systems.
• Research, design, and implement system enhancements to improve operational efficiency and scalability.
• Support data integration and automation workflows using iPaaS tools like SnapLogic, MuleSoft, or Boomi.
• Collaborate with Data Analytics, Sales, Marketing, and IT teams to gather requirements and manage timelines.
• Develop Business Requirement Documents (BRDs), process flows, user guides, and SOPs.
• Build standard and ad-hoc reports and dashboards using Power BI to meet business reporting needs.

Requirements

• Must be enrolled in a four-year University program and preparing to enter 3rd or 4th year of study in Computer Science, IT, Business Systems, or a related field.
• Proficiency in one or more programming languages such as SQL, Python, Java, or HTML.
• Familiarity with cloud-based SaaS platforms and understanding of system integrations and APIs.
• Proficient in Microsoft Office Tools (Word, Excel, Visio, PowerPoint, SharePoint).
• Strong analytical and critical-thinking skills with attention to detail.
• Effective verbal and written communication skills for translating technical concepts for business stakeholders.

Culture & Benefits

• Competitive salary package including basic salary and performance bonuses.
• Comprehensive healthcare programs and work-life balance initiatives.
• Support for professional development through resources and training.
• Flexible working arrangements and remote work options.
• Robust relocation support and tax assistance services for foreign colleagues.