Solution Expert (SaaS)

TL;DR

Solution Expert (SaaS): Supporting strategic customers in the RUN phase by acting as trusted advisors on complex use cases with an accent on technical integrations and platform architecture. Focus on managing a portfolio of enterprise clients, delivering scalable solutions via APIs and SSO, and performing platform audits to maximize business value.

Location: Remote (Must be based in Canada)

Company

hirify.global provides a collaborative LMS that enables companies to accelerate upskilling by turning internal experts into champions for growth.

What you will do

• Manage a portfolio of approximately 10 enterprise clients and up to 30 active projects simultaneously.
• Translate complex client requirements into scalable solutions and redesign platform architecture.
• Lead and troubleshoot technical integrations involving APIs, SSO, and third-party tools.
• Perform solution audits and provide high-level recommendations to maximize business impact.
• Deliver Professional Services and contribute to the internal knowledge base to share best practices.
• Collaborate with Sales, Product, and Customer Success teams to drive product adoption.

Requirements

• 3+ years of professional consulting experience in customer-facing roles such as Technical Consultant or Technical Account Manager.
• Experience deploying SaaS products, ideally within the HR domain.
• Strong technical understanding and hands-on experience with APIs and SSO configuration.
• Proven project management skills with the ability to organize and prioritize multiple implementations.
• Ability to translate technical complexity into common terms for non-technical stakeholders.
• Must be based in Canada (alignment with Ontario Holiday Calendar).

Culture & Benefits

• Remote-first organization promoting flexible work hours.
• Unlimited annual PTO and 5 days of sick leave.
• Comprehensive health insurance from day one and RRSP contribution matching.
• Generous parental leave and professional development opportunities.
• Strong commitment to Diversity, Equity, and Inclusion with 6 active ERGs.

Hiring process

• Phone screen with Talent Acquisition followed by a Discovery Meeting.
• Case Study session with a PS Team Leader and Solution Expert.
• Clarification meeting with the Sr VP of Professional Services and a Culture Fit interview.