Senior Software Engineer (AI)

TL;DR

Senior Software Engineer (AI/Fullstack): Designing and evolving core systems for a post-booking customer experience platform with an accent on conversational AI workflows, self-service journeys, and agentic AI tools. Focus on building scalable microservices, integrating complex third-party APIs, and optimizing AI orchestration for millions of global travelers.

Location: Remote

Salary: $155K – $210K + Equity

Company

A leading global travel technology company providing AI-driven travel and fintech solutions for major airline, hospitality, and financial services brands.

What you will do

• Design and improve backend and full-stack systems for the AI assistant platform, internal agent tools, and customer self-serve flows.
• Develop scalable APIs and microservices supporting complex post-booking journeys across AI, chat, voice, and web.
• Collaborate with Product, Design, and AI teams to streamline customer experiences and enhance agent efficiency.
• Integrate with external systems such as telephony, CRM, identity, and booking platforms.
• Own features end-to-end from technical design through implementation, testing, deployment, and monitoring.
• Contribute to architectural decisions, code reviews, and the evolution of engineering best practices.

Requirements

• 3+ years of experience in software engineering, specifically building large-scale distributed systems or customer-facing applications.
• Strong background in modern frontend and backend development, APIs, and cloud infrastructure.
• Experience designing and maintaining RESTful APIs, microservices, or event-driven systems.
• Proficiency with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP).
• Ability to solve complex problems and ship iteratively with pragmatic tradeoffs.
• Hands-on experience integrating AI coding tools into the development workflow.

Nice to have

• Experience with conversational AI, LLM orchestration, or building AI-first products.
• Experience building customer service, CRM, telephony, or workflow automation tools.
• Familiarity with Scala, Python, React, or TypeScript.
• Knowledge of travel industry technologies such as PSS/GDS or hotel PMS/CRS.

Culture & Benefits

• Competitive salary range of $155K – $210K.
• Equity offerings.
• Remote-first engineering culture.
• High ownership environment with fast iteration (Series A speed).
• Opportunity to work on a platform serving hundreds of millions of users worldwide.