Senior SaaS Solutions Architect (AI)

Location: Remote for candidates based on the East Coast of the United States or in the United Kingdom

Company

hirify.global provides an AI automation platform that helps customer support organizations build guided workflows, improve self-service, streamline agent operations, and deliver compliant customer outcomes.

What you will do

• Design, demonstrate, build, and customize AI-driven and conversational workflows using decision trees and natural language interfaces.
• Configure and integrate the platform with CRMs, APIs, authentication systems, middleware, web services, and third-party platforms.
• Lead customer onboarding, requirements gathering, implementation planning, stakeholder communication, and project coordination.
• Manage project risks, resolve technical and process issues, and guide customer UAT, validation, training, and enablement.
• Coordinate successful go-live execution and transition implemented solutions to Customer Success and Support.
• Manage multiple SaaS implementation projects concurrently within agreed timelines and scopes.

Requirements

• 7+ years of experience in solutions architecture, customer engineering, or technical project implementation, including 4+ years in enterprise B2B SaaS.
• Hands-on experience with automation technologies, integration architectures, APIs, authentication protocols, middleware, web services, and messaging patterns.
• Experience with conversational AI technologies, including large language models, prompt engineering, agentic workflows, and real-time decisioning.
• Strong front-end skills with JavaScript, CSS, and JSON, plus familiarity with ETL and data transformation.
• Strong client-facing communication, troubleshooting, business requirements analysis, and executive stakeholder management skills.
• Applicants must be based on the East Coast of the United States or in the United Kingdom.

Nice to have

• Experience in customer support or contact center solutions.
• Experience integrating with Salesforce and Zendesk.
• Startup experience.

Culture & Benefits

• Flexible remote work environment.
• Health, dental, and vision benefits fully covered for employees.
• Equity stock options and a 401(k) retirement plan.
• Unlimited paid time off and paid parental leave.
• $500 home office stipend, monthly internet and phone reimbursement, and coworking reimbursement up to $200 per month.