Customer Experience Operations and Analytics Intern (Data Analytics)

TL;DR

Customer Experience Operations and Analytics Intern (Data Analytics): Analyzing survey distribution performance and CX measurement programs with an accent on invite funnel optimization and data quality. Focus on building dashboards in Power BI/Salesforce, documenting metrics, and recommending strategies to increase survey engagement.

Location: Remote (Must be based in the United States or Canada)

Salary: $17.10 - $27.60 Hourly

Company

hirify.global is a provider of cloud and software solutions for broadband service providers.

What you will do

• Analyze CX survey distribution by building invite funnel views to identify drop-offs and trends.
• Evaluate messaging, cadence, and timing to identify the most effective engagement strategies.
• Audit data quality and create a metrics dictionary to ensure repeatable and consistent reporting.
• Develop lightweight dashboards and reporting views using Salesforce, Excel, and Power BI.
• Propose and test improvements for survey subject lines, send timing, and segmentation.
• Collaborate cross-functionally with CX, Success, and Marketing teams to validate findings.

Requirements

• Currently pursuing a degree in Analytics, Statistics, Business, Economics, Data Science, Marketing Analytics, or a related field.
• Strong analytical skills for cleaning, joining, and summarizing large datasets.
• Intermediate to advanced Excel skills, including pivot tables, formulas, and Power Query.
• Experience with data visualization tools such as Power BI, Tableau, or Salesforce.
• Must be able to work full-time for the complete summer break (May-August or June-September).
• Must be based in the United States or Canada.

Nice to have

• Familiarity with Qualtrics survey platforms.

Culture & Benefits

• Award-winning internship program providing professional training and on-the-job learning.
• Hands-on experience in Voice of Customer (VoC) program operations and measurement.
• Opportunity to build a portfolio of professional analytics deliverables and dashboards.
• Exposure to real-world performance reporting used in operational reviews.
• Cross-functional collaboration across multiple business units including Marketing and Sales Ops.