Sr. Manager of Subscriber Experience (DTC)

TL;DR

Sr. Manager of Subscriber Experience (DTC): Leading the strategy and optimization of the direct-to-consumer subscription platform and loyalty ecosystem with an accent on retention, subscriber lifecycle, and rewards. Focus on designing high-converting cancellation flows, building a membership-style value proposition, and utilizing LTV/cohort analysis to drive long-term customer value.

Location: Remote (USA)

Salary: $130,000–$150,000

Company

hirify.global is a nutrition company providing comprehensive, real nutrition through nutrient-dense gummies formulated from whole-food ingredients.

What you will do

• Own the strategy, optimization, and day-to-day management of the subscription platform (SKIO), including subscriber flows and cancellation experiences.
• Develop and launch a differentiated loyalty and rewards program to strengthen long-term customer engagement.
• Design and test subscriber benefits, such as milestone rewards, exclusive perks, and wellness partnerships.
• Partner with Ecommerce and Lifecycle teams to execute a testing roadmap across subscriber touchpoints.
• Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights.
• Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO.

Requirements

• 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles.
• Direct experience operating subscription platforms such as SKIO, Recharge, or similar tools.
• Proven experience improving subscription retention and optimizing cancellation flows.
• Strong analytical mindset with expertise in cohort analysis and LTV modeling.
• Experience operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams.

Culture & Benefits

• Fully remote, high-trust work environment with biannual in-person off-sites.
• Competitive total compensation package grounded in market data.
• Comprehensive health benefits coverage for employees and their families.
• Generous PTO and free hirify.global subscriptions.
• Strong emphasis on wellness, balance, and high ownership.