Technical Support Engineer (EMEA)

TL;DR

Technical Support Engineer (EMEA): Provide in-depth technical support for users of an AI-powered coding tool, debugging tricky issues and building automations to streamline workflows with an accent on scaling operations and championing customer voice. Focus on troubleshooting complex bugs, partnering with product and engineering teams, and maintaining documentation.

Location: EMEA

Company

Building the best AI tool for professional programmers to automate coding, with a flat, small, talent-dense team that values truth-seeking, passion, creativity, spirited debate, and shipping code.

What you will do

• Provide technical support via tickets and Slack, resolving complex user issues with high-quality interactions.
• Debug, reproduce, and troubleshoot software bugs and usability problems.
• Design and build internal tools and automations to scale support operations.
• Represent the company in technical conversations with enterprise users and developers.
• Partner with Product and Engineering to escalate issues and feed customer insights into the roadmap.
• Maintain and expand user-facing documentation and internal knowledge bases.

Requirements

• Located in EMEA (visa sponsorship question implies location-specific).
• Experience in technical support, software engineering, or related technical role.
• Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
• Strong debugging skills and passion for solving technical problems.
• Clear, concise communication to explain complex concepts to technical and non-technical audiences.
• Self-starter with curiosity, creativity, and bias for action.

Culture & Benefits

• Flat organization with small, talent-dense team.
• Emphasis on truth-seeking, passion, creativity, spirited debate, and crazy ideas.
• Close partnership between support, product, and engineering.