Technical Support Engineer (Windows/SQL)

TL;DR

Technical Support Engineer (Client-Server/SQL): Providing technical support and diagnostics for hirify.global software with an accent on relational databases, networking, and Windows OS. Focus on troubleshooting complex technical issues, creating knowledge base articles, and managing customer escalations.

Location: Bucharest, Romania

Company

A global leader in software that bridges the physical and digital worlds to improve business operations and product creation.

What you will do

• Diagnose and troubleshoot reported issues for external customers on hirify.global software.
• Track and log tickets, defects, and enhancement requests using case management tools.
• Create software configurations and duplicate technical problems to resolve them with internal departments.
• Develop and maintain customer and internal knowledge articles following KCS standards.
• Collaborate with testers and developers to escalate issues following established protocols.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
• 1-3 years of experience in technical support, services, or software development.
• Experience supporting Client-Server Applications, Relational Databases (Oracle, MS SQL Server), Networking, and Windows OS.
• Strong analytical problem-solving and documentation skills.
• Strong verbal and written communication skills for interacting with management and customers.
• Location: Must be based in Bucharest, Romania

Nice to have

• Knowledge of Model-based systems engineering (MBSE).
• IT Administration experience (System, Network, and/or database administration).
• Experience with Software Configuration Management or Application Lifecycle Management tools.
• Understanding of RESTful APIs, HTML, and XML.
• Know-how of OSLC technology.

Culture & Benefits

• Access to cutting-edge technologies and industry leaders.
• Opportunities for training, mentoring, and professional growth programs.
• Collaborative global team environment of nearly 7,000 members.
• Culture focused on innovation and problem-solving.