Technical Support Specialist (French Speaking)

TL;DR

Technical Support Specialist (French Speaking): Provide telephone and email post-sales technical support for mobile and IoT device management software with an accent on troubleshooting customer issues, reproducing environments with various devices, and applying networking principles. Focus on diagnosing application queries, collaborating with internal stakeholders, and ensuring timely resolutions while improving customer experience.

Location: Galway, Ireland (Hybrid)

Company

World's most trusted provider of mobile and IoT device management solutions with a new R&D office in Galway, Ireland.

What you will do

• Provide telephone and email-based post-sales technical support for software products
• Investigate customer-reported issues and collaborate with internal stakeholders to resolution
• Proactively update customers on progress of outstanding queries
• Respond to all customer requests timely while improving experience
• Diagnose and solve queries related to MDM solutions
• Reproduce customer environments using various devices to troubleshoot issues

Requirements

• Degree or Diploma in Computer Networking, IT, Computer Science or related field
• Fluent French and English with outstanding verbal and written communication skills
• Solid understanding of OSI model and networking principles (Firewalls, Protocols, Subnetting)
• Solid understanding of modern Windows client (Windows 10/11) and server OS (Windows Server 2019/2022)
• Knowledge of mobile computing platforms (Android, iOS)
• Minimum 1-2 years relevant experience; strong problem-solving, team player, self-motivated

Nice to have

• Experience with database management systems (SQL Server)
• Experience with virtualization technologies (VMware, Hyper-V)

Culture & Benefits

• Company culture emphasizing personal growth, continuous innovation, and fun
• Fast-paced agile environment fostering new ideas and global reach
• Work with leading-edge technologies alongside tech giants and collaborative teams
• Autonomy to make decisions in a new R&D office in heart of Galway City