Operational Change Specialist

TL;DR

Operational Change Specialist (Healthtech): Deliver improvement initiatives end-to-end from problem definition to implementation and measurable outcomes with an accent on mapping and improving patient journeys, applying Lean Six Sigma tools, and embedding practical changes. Focus on diagnosing issues, facilitating workshops, coordinating cross-functional delivery, and ensuring compliance in a fast-paced regulated environment.

Location: Hybrid role requiring travel to HQ in Winnersh, Wokingham, UK

Salary: £55K – £62.5K

Company

hirify.global UK is a leading digital health company specialising in cannabis-based medicines (CBPM), committed to improving access to safe, effective treatments.

What you will do

• Deliver improvement initiatives end-to-end, from problem definition through implementation and measurable outcomes.
• Map, analyse, and improve end-to-end patient journeys, identifying friction points, defects, and root causes.
• Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid improvements.
• Own discrete projects and workstreams, supporting larger programmes as required.
• Facilitate workshops, coordinate cross-functional teams, and track outcomes for patient experience, efficiency, and quality.
• Produce process documentation (maps, SOPs), support change adoption via training and feedback, and ensure regulatory compliance.

Requirements

• Lean Six Sigma Green Belt (or equivalent) with strong process mapping experience (e.g. BPMN 2.0)
• Proven experience implementing operational or customer journey improvements in fast-paced, highly-regulated environments.
• Demonstrable ability to move quickly from analysis to action and deliver tangible change.
• Solid stakeholder management and facilitation skills across cross-functional teams.
• Experience supporting project delivery in structured or semi-structured environments.

Culture & Benefits

• 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays
• 5% matched pension
• Cycle-to-work scheme
• Enhanced Maternity & Paternity Leave
• Opportunities for development and growth
• Dynamic and supportive work environment