Customer Care Specialist

TL;DR

Customer Care Specialist (Cloud Communications): Communicate with customers to solve problems and concerns, report issues to internal teams, and coordinate resolution processes with an accent on customer satisfaction and positive interactions. Focus on handling inquiries under pressure in a dynamic environment and ensuring effective feedback loops.

Location: Remote, office-based, or hybrid (*medical insurance and sports card available for employees located in Bulgaria)

Company

Leading multinational supplier of cloud communications IT products to businesses in over 100 countries since 2007.

What you will do

• Communicate with customers to help solve their problems and concerns;
• Report issues to account managers, technical specialists, and developers;
• Coordinate and monitor the problem-solving process, receiving feedback from clients and internal teams.

Requirements

• Proficiency in English (Upper-Intermediate or Advanced);
• Resilience under pressure;
• Familiarity with Microsoft Office and Google Docs;
• Keen appetite for learning and self-improvement;
• Dynamic, proactive approach with flexibility for rotating shifts: morning (9:00–18:00), evening (13:00–22:00), night (22:00–7:00).

Culture & Benefits

• Access to mental health programs, comprehensive medical insurance, and sports card (for Bulgaria-based employees);
• Friendly atmosphere with cool teammates, strong mentorship, bonuses, and corporate gifts;
• Free educational events, courses, and English classes with native speakers;
• Focus on professional development and career growth;
• Team-building activities and work-life balance support.