Customer Support & Onboarding Admin Specialist (ITAD)

TL;DR

Customer Support & Onboarding Admin Specialist (ITAD): Logging and coordinating ITAD service requests, managing customer onboarding, and maintaining accurate customer profiles and system configuration with an accent on document review, cross-department validation, and reporting on product status. Focus on handling partner communications and ensuring correct system setup based on customer requirements in a hybrid Mon–Fri schedule.

Location: Sofia, Bulgaria

Company

hirify.global provides technology services and supports the global IT sales ecosystem.

What you will do

• Log and coordinate execution of ITAD service requests.
• Perform new customer system onboarding and create/update customer profiles.
• Review and validate documents through communication with internal departments.
• Ensure accurate system configuration based on customer requirements and business processes.
• Handle communication on behalf of supported external and internal partners.
• Make reports on customers based on products taken and their status.

Requirements

• Very good English knowledge (B2–C1).
• Experience working with people.
• Customer support experience (advantage).
• Knowledge of MS Excel (advantage).
• Work schedule: Mon–Fri, 10:00–19:00 on a hybrid model.

Culture & Benefits

• Competitive salary with a bonus system.
• Additional health insurance and life insurance.
• Food vouchers and transport allowance.
• Well-being program and Multisport card.
• Paid holiday days increasing over time; trainings and language courses with access to an online learning platform.
• Hybrid work model and career growth opportunities.

Hiring process

• Background checks (employment and education verification) may be conducted by an external partner after offer extension and acceptance.