Customer Value Analyst Intern

TL;DR

Customer Value Analyst Intern (Investment Platform): Support delivery of customer engagement, loyalty, and retention initiatives across the customer lifecycle with an accent on data analysis, behaviour patterns, and journey improvements. Focus on identifying drop-off points, generating insights from customer data, and collaborating with cross-functional teams to optimise outcomes.

Location: Must be eligible to work in the UK

Salary: £28,300

Company

UK's number one flat-fee investment platform with £75 billion AUA and over 500,000 customers.

What you will do

• Assist in delivering customer engagement, loyalty, and retention initiatives across the lifecycle.
• Analyze customer data to understand behaviours, engagement patterns, and improvement opportunities.
• Identify drop-off points and contribute ideas to enhance customer journeys.
• Collaborate with Marketing, Product, Customer Services, and Operations on value-focused projects.
• Create reports and presentations tracking engagement, retention, and lifecycle metrics.
• Conduct research on customer behaviours, trends, and competitors to inform improvements.

Requirements

• Eligible to work in the UK
• Over 18 years old as of 1st September 2026
• 2nd year full-time undergraduate student with industry placement year in relevant subject (e.g. Marketing, Business, Economics, Data Analytics)
• Minimum 104 UCAS points at A-level (BCC) or equivalent
• Maths and English GCSE grades A*-C (9-4)
• Strong analytical skills, logical thinking, and communication

Nice to have

• Experience with marketing automation platforms, CRM systems, SQL, Power BI, or data analysis tools

Culture & Benefits

• Straight talking, moving with speed, owning the outcome
• Group Personal Pension Plan, Life Assurance, Group Income Protection
• Private Medical Insurance via Bupa
• Staff discounts on investment products, personal & well-being fund
• Retail discounts and voluntary flexible benefits

Hiring process

• Interviews in April-May 2026
• Placement from September 2026 to June 2027 (10 months)