Delivery Director

TL;DR

Delivery Director (Outsourcing): Lead delivery operations across major client accounts in FinTech, Retail, and Hospitality with an accent on operational excellence, client satisfaction, and business growth. Focus on managing distributed teams of 100-150 people, optimizing processes and tools, and achieving profitability and margin targets.

Location: Remote from Latin America or Mexico

Company

Global software development company building solutions since 2011 with a 99.9% remote distributed team valuing fairness, high standards, openness, and inclusivity.

What you will do

• Lead delivery for major client accounts, ensuring high-quality, timely solutions and managing escalations
• Align with clients on outcomes, maintain senior stakeholder relationships, and identify growth opportunities
• Propose process, tool, and technology improvements; participate in revenue planning and resource utilization
• Align delivery costs with revenue for margin targets; collaborate with CTO and Marketing on new offerings
• Support Sales in proposals, pricing, negotiations; launch new accounts and represent at meetings and events
• Ensure team performance, career development, and coordination with HR on policies and training

Requirements

• 10+ years in project/program management in software product or IT, including 7+ years in outsourced engineering/IT services
• Experience managing 100-150+ people and $10–15M annual budgets
• Advanced SDLC and project management knowledge; operational management for CSAT and profitability
• Leadership, communication, strategic thinking; hiring, developing, retaining talent
• Financial management, process design/optimization, pre-sales, upselling support
• Knowledge of delivery metrics (profitability, utilization, satisfaction, quality)

Nice to have

• Experience in Retail, Hospitality, or FinTech
• PMP, SAFe, or ITIL certifications
• Cloud computing, data management, full-stack engineering knowledge
• Software engineering background with development experience
• Experience in ISVs managing enterprise accounts and multinational teams
• Talent development and mentoring managers

Culture & Benefits

• 99.9% remote work from anywhere (company-wide policy)
• 30 paid days off per year, 5 sick days, up to 60 days medical leave, 6 days for family events
• Partially covered health insurance after probation, wellness bonus for gym/sports after 6 months
• Paid in USD, overtime covered
• English lessons, hirify.global University, online activities, team-building

Hiring process

• Submit CV in English
• Intro call with Recruiter
• Interview
• Offer