Support and Services Engineer (Salesforce)

TL;DR

Support and Services Engineer (Salesforce): Own post-go-live technical success for enterprise healthcare customers using Salesforce-based platform with an accent on configuration updates, data imports, and managed services. Focus on resolving escalations, collaborating cross-functionally, and translating customer needs into scalable solutions.

Location: Remote (fully distributed across US and internationally)

Company

Provider credentialing and network monitoring platform delivering AI, API, and software solutions to optimize healthcare operations at scale; top Salesforce partner and Inc. 5000 company with $47M funding.

What you will do

• Own and resolve post-go-live technical requests including configuration updates, data imports, and managed services for timely resolution and high satisfaction.
• Triage and manage technical escalations with CSMs and Support team.
• Support customer rollouts of new features and managed package upgrades with Product and Engineering.
• Translate needs into technical requirements, solution designs, and Statements of Work (SOWs).
• Deliver Salesforce configurations like objects, fields, flows, layouts, reports, dashboards, and permission sets.
• Maintain documentation, track time, and identify improvements in automation and data structure.

Requirements

• 3+ years Salesforce configuration and administration experience.
• Proven troubleshooting in post-go-live SaaS environments.
• Strong cross-functional communication with CSMs, Support, Product, and Engineering.
• Experience managing multiple concurrent customer requests.
• Familiarity with managed package upgrades, flows, dashboards, reports, permission sets.
• Ability to translate business requirements into scalable solutions.

Nice to have

• Experience in healthcare, credentialing, or regulated industries.
• DevOps for Salesforce (CI/CD, Git, automated deployments).
• Salesforce certifications (Sales Cloud Consultant, Business Analyst).
• Advanced features (Communities, Einstein Analytics, Health Cloud, Government Cloud).

Culture & Benefits

• Fast-moving early-stage startup emphasizing impact, ownership, ambiguity, and urgency.
• Collaborative, high-bar environment with high autonomy and direct influence on company trajectory.
• Fully remote, distributed team; unlimited PTO, Health/Vision/Dental plans, new Apple equipment, startup equity.