Supervisor, Pharmacy Partner Coordination (Healthcare)

TL;DR

Supervisor, Pharmacy Partner Coordination (Healthcare): Manage day-to-day execution of partner coordination workflows within a fast-growing hub pharmacy environment with an accent on SLAs, quality standards, and productivity goals. Focus on supervising hourly specialists, monitoring queue health and performance data, and addressing workflow issues in real time to ensure operational excellence and patient outcomes.

Onsite in Pittsburgh, PA (Robinson Township). This is a full-time, onsite position.

Company

Fastest growing healthcare technology company building products like BlinkRx and Quick Save to make prescriptions accessible, affordable, and deliverable with transparent pricing and free home delivery.

What you will do

• Manage daily workflows for partner coordination queues, monitor volumes, reallocate work, and ensure SLAs, turnaround times, and quality standards are met.
• Supervise hourly specialists, set performance expectations, conduct 1:1s, provide real-time coaching, and handle onboarding, training, and corrective actions.
• Review performance reports, use data for coaching and prioritization, flag trends or risks to leadership, and maintain accurate records.
• Perform quality checks, address errors, step into production during peaks, and support process or system changes including feedback and rollout.

Requirements

• 5+ years in high-volume operations with 3+ years people supervision (healthcare tech, prior authorization, or pharmacy preferred).
• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Experience supervising front-line teams, managing SLAs, productivity targets, and delivering structured coaching.
• Strong organization, attention to detail, adaptability in fast-paced settings, clear communication, and mission alignment with patient outcomes.

Culture & Benefits

• Highly collaborative team of builders and operators inventing new ways in healthcare innovation.
• Relentlessly learning, curious, and aggressively collaborative cross-functional environment.
• Equal opportunity employer valuing diversity; impact millions of patients at healthcare-finance intersection.
• Drive economics for generational company growth while improving customer lives.