Lead Solutions Engineer

TL;DR

Lead Solutions Engineer (Healthcare): Launching and supporting technical solutions for clients by implementing services, customizing integrations, and resolving issues with an accent on technical liaison between clients and internal teams. Focus on troubleshooting complex problems, optimizing systems, and ensuring seamless customer experiences in a fast-paced remote environment.

Location: Remote (US-based, with salary zones A-D based on geographic location)

Salary: Zone A: $98,770 - $128,400 + equity + benefits; Zone B: $108,647 - $141,240 + equity + benefits; Zone C: $118,524 - $154,080 + equity + benefits; Zone D: $128,401 - $166,920 + equity + benefits

Company

Integrated virtual care and navigation platform raising the standard of healthcare through personalized access to acute, chronic, behavioral, and specialty care.

What you will do

• Partner with Client Launch Managers to implement services for large strategic clients.
• Collaborate with Engineering on customizations and technical optimizations.
• Act as technical liaison between clients, vendors, and internal stakeholders.
• Troubleshoot and resolve technical issues, identifying root causes.
• Participate in customer calls and technical discussions.
• Contribute to process improvements and share best practices within the team.

Requirements

• 4+ years in Solutions Engineering or similar role blending technical/programming fundamentals with customer work
• Strong technical foundation including proficiency in SQL
• Excellent problem-solving and communication skills for technical/non-technical audiences
• Experience working cross-functionally with Product, Engineering, and clients
• Ability to manage multiple projects in dynamic remote environment
• B.S. in technical field or equivalent

Culture & Benefits

• Remote-first culture with Work-From-Home reimbursement
• 401(k) through Fidelity, comprehensive medical/vision/dental, disability insurance
• Full suite of hirify.global telemedicine at no cost for employees/dependents
• Generous PTO, DTO, 12 weeks 100% paid parental leave, fertility/family building benefit up to $25,000
• 11 holidays + floating holiday, 24 hours paid volunteer time off
• Compassionate leave for failed pregnancy/surrogacy/adoption/fertility treatment