Virtual Maintenance Technician

TL;DR

Virtual Maintenance Technician: Assist residents in multifamily, single-family, and student housing remotely via text messaging with minor maintenance and repair needs with an accent on triaging tickets, providing step-by-step guidance, and preventing property damage. Focus on troubleshooting basic issues, prioritizing requests, and collaborating with on-site teams for escalations.

Location: Remote within the United States

Salary: $21/hour

Company

hirify.global builds mobile and cloud solutions for real-time property data management in multifamily housing.

What you will do

• Review, triage, and respond to maintenance tickets using Happy Force software
• Coach residents through basic fixes via SMS and written messaging following standard procedures
• Collect information for escalations to on-site teams
• Communicate with property teams on operations, updates, and escalations
• Guide residents on mitigation steps to prevent damage
• Participate in feedback sessions for product and process improvements
• Collaborate daily with other technicians and leads via Zoom

Requirements

• Minimum 5 years of on-site residential maintenance experience
• Fluent written English and strong grammar skills
• Basic computer skills (e.g., Google Docs) or willingness to learn
• Strong understanding of resident-property-maintenance team dynamics
• Ability to assess issue types, priorities, and troubleshoot basic maintenance efficiently
• Upbeat, empathetic personality with desire to help others

Nice to have

• Experience in multifamily residential property industry
• Proactive growth mindset and willingness to work flexible shifts

Culture & Benefits

• Flexible, supportive, values-driven culture with no egos or politics
• Full-time non-exempt position with paid vacation and sick time
• Work-from-home stipend and company-subsidized healthcare via TCW (Employer of Record)
• Opportunity to grow skills with new products and technologies
• Daily collaboration via Zoom for knowledge sharing and problem-solving