Flight Search & Client Service Lead

TL;DR

Flight Search & Client Service Lead (Luxury Travel): Lead a team delivering premium flight bookings for VIP clients with an accent on complex search optimization, award programs, and five-star concierge service. Focus on handling high-complexity cases, coaching team for 95%+ SLA adherence, and driving operational excellence through polished quotes and seamless handovers.

Location: Remote (global team across continents)

Salary: $1,200 – $1,600/month USD (plus 3% profit share)

Company

hirify.global books international business and first-class flights at 30–80% below retail using proprietary methods and 24/7 concierge service, backed by Bessemer Venture Partners at $22M+ ARR.

What you will do

• Personally handle VIP, B2B, investor, and premier clients with complex travel needs using award programs and creative routing.
• Build polished quotes explaining value, trade-offs, and strategies while maintaining 95%+ SLA and 98%+ accuracy.
• Lead and coach 3–5 Client Service Members with daily feedback, shift supervision, and weekly reviews.
• Ensure seamless handovers, collaborate with ticketing and fulfillment teams, and propose process improvements.
• Manage escalations empathetically and identify team development needs.

Requirements

• 3+ years in luxury travel, premium concierge, or high-touch client service.
• Deep expertise with Sabre GDS for flight search, fare rules, and creative routing.
• Experience with mileage programs and premium booking methods.
• Excellent written communication for luxury-standard quotes.
• Proven 95%+ SLA/quality track record and leadership/mentoring experience.
• Calm under pressure with strong prioritization skills.

Nice to have

• Background in luxury hospitality or high-net-worth client service.
• Familiarity with workflow tools, mileage platforms, or CRM systems.
• Passion for travel and miles & points optimization.

Culture & Benefits

• Predictable scheduling with advance shift knowledge and clean transitions.
• Clear growth path: Client Service Team Lead to Associate Director with merit-based promotions.
• Travel perks including at-cost personal bookings via hirify.global.
• Performance-based salary increases and 3% company profit share.
• Quarterly reviews, radical candor feedback, and global collaboration.
• Values: Customer Obsession, Urgency with Impact, Ownership, Relentless Excellence.