Platform Specialist

TL;DR

Platform Specialist (Sports Ticketing): Deliver top-tier ticketing support for sports clients by managing event setups, inventory, pricing, and real-time troubleshooting with an accent on seamless fan experiences and operational accuracy. Focus on technical implementations, quality control for event builds, and leading client operations calls during high-profile live events.

Location: Remote (US), preference for candidates in Mountain or Pacific time zones. Travel required for live events.

Salary: $80,000 + equity

Company

hirify.global is a remote-first fan engagement platform for sports teams and venues, unifying ticketing, merchandise, and game day operations; founded in 2021 with $60M raised from top investors.

What you will do

• Contribute to technical implementation of new clients and setup/configuration of ticketed events in hirify.global Enterprise Platform
• Process special ticket operations like account/order resolutions, inventory management, pricing, and offer management
• Create and maintain operational documentation; train new hires internally and externally
• Troubleshoot issues with ticket delivery, scanning, and mobile access; support quality control for event builds
• Lead client operations calls and support live events remotely or on-site

Requirements

• 3+ years in ticketing, live events, operations, or customer support
• Administrative experience with ticketing software and understanding of core ticketing operations; ability to troubleshoot platform issues
• Strong attention to detail, comfort with digital platforms/processes
• Clear communicator thriving in fast-paced, collaborative environments
• Enthusiasm for learning systems, improving processes; passion for sports/entertainment
• Strong customer service skills with empathy

Nice to have

• Strong desire to learn and build skills continuously
• Tenacity for tackling challenges and failing fast to find solutions
• Passion for solving real problems and elevating others
• Empathy and customer-centric mindset
• Innovation with AI technologies for automation and workflows

Culture & Benefits

• Remote-first team with core values: trust, underdog spirit, team wins, do your thing
• Competitive salary/equity, flex PTO, 401(k), generous medical/dental/vision
• 16 weeks paid parental leave, $1,000 WFH tech setup reimbursement
• $1,000 learning/development reimbursement
• Company-paid sustainability subscription for carbon neutrality on travel