Technical Customer Success Manager (South Korea)

TL;DR

Technical Customer Success Manager (South Korea): Own the post-sale customer lifecycle for a high-volume portfolio in an AI-powered cybersecurity SaaS with an accent on scaling self-service adoption and technical troubleshooting. Focus on developing repeatable workflows, acting as a technical program manager, and driving product improvements through customer feedback.

Location: Remote in South Korea (team is remote with occasional in-person collaboration travel)

Company

hirify.global is building the world's first autonomous AI-powered pentester to scale offensive cybersecurity against AI-driven attacks, backed by Sequoia Capital and Altimeter.

What you will do

• Serve as primary point of contact for a large portfolio of customers, owning end-to-end experience and triaging issues independently.
• Develop scalable workflows for self-service onboarding and product-led expansion, collaborating with product and sales teams.
• Act as external-facing technical program manager to identify process gaps, advocate for automation, and ensure nothing falls through cracks.
• Represent customer voice internally to drive adoption, reduce friction, and improve product outcomes.
• Handle product questions, demos, and training sessions confidently.

Requirements

• Fluent in English and Korean, both written and spoken
• Experience in technical customer-facing role at SaaS or cybersecurity startup
• Familiarity with application security or developer tools
• Background in technical program management or scaled customer success
• Ability to perform product demos and customer training
• Experience with automation, support tooling, or scaled outreach

Culture & Benefits

• Competitive salary and meaningful equity package
• High-impact role shaping scaled customer success in early-stage environment
• Mission-driven team focused on AI cybersecurity innovation
• Remote-first with support for in-person collaboration travel
• Career growth in high-leverage, ambiguous settings