Dialler Manager (Contact Center)

TL;DR

Dialler Manager (Contact Center): Establishing and optimizing a new dialler platform to drive contact center efficiency with an accent on campaign configuration and performance monitoring. Focus on implementing best practices for predictive and blended dialling, ensuring regulatory compliance, and providing data-led insights to senior leadership.

Location: Hybrid (Bolton, UK) — Minimum of 2 days per week in the Bolton office

Salary: Up to £50,000 per year

Company

hirify.global is a leading UK consultancy helping businesses optimize their deals for energy, water, connectivity, and payments.

What you will do

• Lead the setup, configuration, and ongoing optimization of the dialler platform.
• Manage daily dialler campaigns, adjusting pacing, rules, and contact strategies to ensure smooth operation.
• Track and analyze key metrics, including contact rates, service levels, and agent productivity.
• Provide performance reporting, trend analysis, and actionable insights to senior leadership.
• Collaborate with data, IT, and operational teams to ensure successful campaign delivery.
• Ensure all dialler activity complies with GDPR, OFCOM, and Do Not Call regulations.

Requirements

• Proven experience in dialler management within a fast-paced contact center environment.
• Deep understanding of outbound campaign types (predictive, power, preview, manual, and blended).
• Analytical mindset with solid MS Excel and reporting skills.
• Strong communication skills to build relationships between technical and operational teams.
• Must be based in the UK and able to work from the Bolton office at least 2 days per week.

Culture & Benefits

• Hybrid work model with a consistent Monday to Friday schedule (no weekends or late evenings).
• Comprehensive healthcare package and secure pension plan.
• 25 days holiday, increasing with service up to 28 days.
• On-site gym and employee discount scheme.
• Active social calendar with themed celebrations, parties, and charity functions.
• Clear progression opportunities and support for professional qualifications.