Customer Service Representative (Lead Qualification)

TL;DR

Customer Service Representative (Lead Qualification): Managing customer inquiries and qualifying developer leads to assess availability for new projects with an accent on communication and lead engagement. Focus on screening potential candidates, maintaining high service standards, and coordinating cross-functional support.

Location: Hybrid (Makati City)

Company

hirify.global is a leading digital real estate marketplace.

What you will do

• Respond to customer inquiries via chat, email, and phone in a professional and timely manner.
• Reach out to qualified developer leads to gauge their current availability and fit for open project roles.
• Maintain accurate and timely records of all customer and lead interactions.
• Collaborate with Sales, Project Coordination, and Technical Support departments for aligned follow-ups.
• Handle basic technical or account-related concerns and escalate complex issues as needed.

Requirements

• 1–2 years of experience in customer service or client relations (BPO or tech support background is a plus).
• Strong verbal and written English communication skills.
• Comfortable performing outbound calls and professional follow-ups.
• Must be based in or be able to work in Makati City (Hybrid).

Nice to have

• Experience in lead handling or outreach.
• Experience supporting developers, freelancers, or project-based talent.