Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Providing advanced technical support for an AI infrastructure platform with an accent on API troubleshooting and customer success. Focus on resolving complex integration issues, analyzing API logs, and improving developer documentation for multimodal AI applications.

Location: Remote (IST Hours)

Company

hirify.global is building the infrastructure layer for the generative AI era to empower developers and enterprises to create, deploy, and scale multimodal AI applications.

What you will do

• Resolve technical issues and provide advanced support for APIs and UI via email, chat, and Slack.
• Troubleshoot integration issues involving authentication (OAuth, API keys), HTTP errors, and rate limits.
• Analyze API logs and request/response payloads to identify root causes of errors.
• Collaborate with engineering to reproduce bugs, document edge cases, and provide feedback on platform reliability.
• Create and maintain technical content, including guides, FAQs, and developer documentation to enable self-service.
• Assist with testing and validation of new features and infrastructure changes before deployment.

Requirements

• Experience troubleshooting REST APIs, backend services, and authentication flows (OAuth2, JWT).
• Proficiency with monitoring, logging, and observability tools for production systems.
• Familiarity with AI platforms, machine learning systems, or data-intensive applications.
• Excellent written and verbal English communication skills for explaining complex concepts to technical and non-technical users.
• Strong technical writing ability for creating user guides and troubleshooting documentation.
• Ability to work independently and prioritize critical issues under pressure.

Nice to have

• Familiarity with tools such as Slack, Linear, Notion, and GitHub.

Culture & Benefits

• Opportunity to work at a rapidly scaling company defining the future of enterprise AI adoption.
• Competitive salary and equity.
• Significant learning and growth opportunities.
• Regular team events and offsites.