Product Support Specialist (AI)

TL;DR

Product Support Specialist (AI): Handling technical inquiries and troubleshooting for an AI-driven business ecosystem with an accent on customer experience and product feedback loops. Focus on resolving complex product issues, creating technical documentation, and collaborating with Engineering to improve AI agent performance.

Location: Remote (Philippines)

Company

AI-powered platform providing AI employees for local businesses to automate lead conversion and revenue growth.

What you will do

• Troubleshoot and resolve challenging product issues via Email, SMS, Phone, and Video.
• Serve as a point of escalation and vet the legitimacy of product-related issues in Support.
• Develop feedback loops and collaborate with the Product team to improve the ecosystem.
• Create and maintain internal documentation for products and processes.
• Train internal teams on new features and best practices.
• Collaborate with Engineering to recommend and deploy fixes for code-related issues.

Requirements

• Must be based in the Philippines.
• 1-2 years of experience in Product or Technical Support.
• Familiarity with modern web services, APIs, and scripting languages.
• Proven ability to manage multiple concurrent projects in an unstructured environment.
• Strong analytical and data-oriented approach to problem-solving.
• Customer-first attitude with high empathy.

Culture & Benefits

• Culture based on principles: Customer Obsessed, Be a Founder, Zero Drama, and Enjoy the Ride.
• Opportunity to grow and make an impact in a rapidly scaling AI company.
• Equal opportunity employer.
• Supportive environment for those hungry for professional acceleration.