Senior Technical Writer (Healthcare)

TL;DR

Senior Technical Writer (Healthcare): Create and maintain high-quality, user-focused documentation for healthcare software platform blending technical writing, UX writing, information architecture, and localization with an accent on API documentation, complex concepts, and intuitive user interactions. Focus on leveraging analytics and AI tools to improve content quality and efficiency, facilitating user feedback cycles, and collaborating with product delivery and UX teams.

Remote from Montréal (Quebec), Vancouver (British Columbia), Toronto (Ontario), Canada (+2 more locations). Hybrid work allowance available.

Company

Leading Canadian healthcare orchestration and billing company revolutionizing healthcare systems through BI, advanced analytics, and insights. Recognized as a Great Place to Work in technology and healthcare.

What you will do

• Produce and maintain high-quality documentation for software products.
• Perform peer reviews and provide editorial guidance.
• Leverage analytics and AI tools to improve content quality and efficiency.
• Facilitate user-feedback cycles and documentation quality audits.
• Collaborate with product delivery and UX teams to document complex concepts.
• Apply UX writing best practices and influence product usability.
• Contribute to localization practices and team processes for productivity.

Requirements

• 7+ years as senior technical writer in software.
• University degree in English, translation, journalism, communications, or equivalent.
• Experience in Agile software environment and writing API documentation.
• Impeccable English writing skills with lean writing focus.
• Strong technical understanding to grasp and document complex concepts.
• Experience with information architecture, UX writing, localization best practices.
• Ability to manage multiple projects and meet deadlines.
• Familiarity with Zendesk, Crowdin, Figma, Jira.

Nice to have

• Experience in software medical or regulated industries.
• Experience with Zendesk analytics and support processes.
• Proficiency in French (spoken, written, read).

Culture & Benefits

• Flexible teleworking up to maximum permitted by role and operations.
• Recurring hybrid work allowance.
• 4-6 weeks paid vacation + 5 paid personal days per year.
• Group RRSP/DPSP with employer contribution and complete group insurance from day 1.
• Annual wellness allowance and Lumino Health telehealth access.
• Flexible work hours.