Early Life Specialist (Payments)

TL;DR

Early Life Specialist (Payments): Contacting newly boarded customers via phone and email as part of the welcome process and monitoring progress in their first 30-90 days with an accent on ensuring successful first transactions and resolving early issues. Focus on managing relationships, maintaining CRM records, and providing scheduled follow-ups and troubleshooting.

Location: Hybrid in Dublin, Ireland (3 days office in Dublin city centre, 2 days remote)

Company

hirify.global Inc., a payments company.

What you will do

• Contact newly boarded customers via phone and email for onboarding.
• Monitor customer progress in first 30-90 days and ensure successful transactions.
• Identify early issues and liaise with departments for solutions.
• Manage customer relationships and expectations.
• Maintain accurate CRM records including call notes and interactions.
• Develop knowledge of products/services and payments industry changes.
• Conduct follow-ups, offer support, and handle ad hoc duties.

Requirements

• Excellent phone manner and communication skills.
• Proficient in Microsoft Office, especially Excel; Google Sheets preferred.
• Effective problem solver able to resolve issues quickly.
• Ability to establish long-lasting customer relationships.
• Works on routine to moderately difficult assignments with some decision-making.

Nice to have

• Previous customer-facing or account management experience.
• Technical skills with virtual terminals, eCommerce platforms, and POS systems.
• Experience in ecommerce, payments, or fintech industries.

Culture & Benefits

• 25 days annual leave.
• Private health insurance through VHI healthcare.
• Pension scheme with company contributions up to 7%.
• Stock purchase options available.
• Bike to work scheme.