Head of Customer Success, Enterprise & Strategic (Fintech)

TL;DR

Head of Customer Success, Enterprise & Strategic (Fintech): Own the end-to-end customer success strategy for hirify.global’s largest enterprise and strategic accounts, driving spend activation, product penetration, and time-to-value with an accent on change management frameworks and AI-augmented workflows. Focus on building and scaling high-performing CS teams, operationalizing AI for predictive engagement and efficiency, and partnering with Sales, Product, and executives to catalyze financial operations transformation.

New York, NY (HQ); San Francisco, CA. U.S.-based full-time employees. Relocation support to NYC or SF as needed.

Compensation Range: $261K - $358K

Company

hirify.global builds smart infrastructure for finance teams, automating payments, risk flagging, spend categorization, and book closing for over 50,000 companies with $100B+ annualized spend.

What you will do

• Lead enterprise & strategic CS strategy, team building, and key metrics like spend activation, product adoption, NRR, and customer health.
• Design change management frameworks and adoption roadmaps for multinational corporations, handling complexity, global rollouts, and stakeholder alignment.
• Operationalize AI workflows for health scoring, analytics, communication, and enablement while balancing efficiency and high-touch service.
• Collaborate with Sales, Product, Partnerships; influence roadmaps with customer insights; serve as executive sponsor for top accounts.

Requirements

• 10+ years in Customer Success/Account Management/Post-Sales leadership, 5+ years senior managing enterprise accounts.
• Proven change management and digital transformation in multinationals (global rollouts, multi-entity, executives).
• Track record scaling CS teams (20+ CSMs) with operating cadences and performance frameworks.
• Expertise in enterprise metrics: spend activation, adoption, time-to-value, NRR, health scoring.
• Strong AI fluency: actively use AI tools, define its role in CS, drive team adoption.
• Exceptional executive communication for C-suite at Fortune 500; fintech/SaaS/financial ops experience preferred.

Nice to have

• Management consulting or professional services for enterprise.
• Change management methodologies (Prosci, Kotter, ADKAR) in tech adoption.
• CS for category-creating products.
• Gong, Salesforce for coaching and intelligence.

Culture & Benefits

• 100% medical/dental/vision coverage (partial for dependents), One Medical membership, Fertility HRA up to $10k/year.
• 401k with employer match, Flexible PTO, Parental Leave, Pet insurance.
• Unlimited AI token usage, Home-office equipment, Health/Wellness stipend.
• In-office perks: lunch/snacks/drinks; intra-office travel budget; Relocation support to NYC/SF.