Customer Success Intern

TL;DR

Customer Success Intern: Assist Customer Success Managers with customer outreach, administrative tasks, and sales enablement with an accent on using tools like Salesforce and Dealhub. Focus on creating communication templates, streamlining operations across departments, and building internal knowledge resources.

Location: Berlin, Germany (office at Alexanderplatz)

Company

hirify.global unifies IT operations with endpoint management, patching, backup, and remote access for 35,000+ customers worldwide.

What you will do

• Call customers for follow-ups, billing, and onboarding
• Prepare and send administrative documents
• Participate in sales enablement by building competitive intel tools and learning SPIN framework
• Create presentations and templates for internal/external communication
• Join customer meetings and conduct questionnaires
• Streamline operations between Billing, Product Marketing, Sales Ops, and other teams
• Update internal knowledge base and training materials

Requirements

• Professionally proficient in English
• Location: Berlin, Germany
• NOT eligible for visa sponsorship
• Eager to learn and adaptable
• Solution-oriented

Nice to have

• Professionally proficient in German or French
• Prior experience with Salesforce

Culture & Benefits

• Lunch covered 3 times/week at the office
• Access to corporate benefits platform with discounts
• Training platform for skill development
• Competitive compensation
• International, collaborative team in central Berlin