Customer Service Representative (m/f/d) - Göttingen Location

TL;DR

Customer Service Representative (semiconductor): Commercial support for major customer including preparation of quotations, independent order processing, and deadline tracking with an accent on coordination with internal departments and customer communication. Focus on handling special orders, returns/complaints, invoice creation, and master data maintenance in SAP SD.

Location: Goettingen, Germany (onsite)

Company

Global technology leader delivering photonic solutions for biomedical, semiconductor, industrial, scientific, security, defense, and aerospace sectors.

What you will do

• Provide commercial support to a major semiconductor customer
• Prepare quotations based on specifications for customer-specific products and projects
• Process orders independently, track deadlines, and coordinate with internal departments
• Handle special orders like quantity contracts, project orders, and customer-provided materials
• Manage returns, complaints, credit/debit notes
• Create and dispatch invoices, maintain master data in SAP SD

Requirements

• Completed commercial training or university degree
• Several years of experience in order management in manufacturing environment
• Good command of English (written and spoken)
• Strong customer orientation, team spirit, organizational skills
• Process understanding and ability to grasp cause-and-effect relationships
• Very good knowledge of MS Outlook, Word, Excel, and SAP R/3