Operations & Customer Coordinator (Car Rental)

TL;DR

Operations & Customer Coordinator (Car Rental): Manage customer communications and administrative processes for car rental services with an accent on high-quality support and operational efficiency. Focus on handling inquiries via phone and email, processing payments, and maintaining accurate records using internal systems.

Location: Permanent work from home, Monday to Friday 8:30 AM – 5:00 PM AEST (Sydney timezone)

Company

hirify.global provides remote operations and customer service opportunities in the car rental sector.

What you will do

• Manage and respond to phone inquiries using the Podium system
• Provide customer support via phone, email, and messaging
• Handle administrative tasks like data entry and documentation
• Process weekly customer payments and assist with light bookkeeping
• Communicate with customers on documentation, registration, and vehicle availability
• Qualify inquiries, address concerns, and maintain records in Google Drive and internal tools

Requirements

• Strong administrative and organizational skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Proven customer service experience with interpersonal skills
• Proactive, reliable, able to work independently and manage multiple tasks
• Access to reliable computer, internet, and phone

Nice to have

• Experience with Podium (training provided)
• Experience with Xero or other accounting tools

Culture & Benefits

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Hiring process

• Complete application with assessment questions, technical check, and voice recording
• Hourly pay rate based on application performance
• Priority review for fully completed submissions