Shift Lead (Key Holder)

TL;DR

Shift Lead (Key Holder) (Retail VR): Create unforgettable guest moments and manage store operations for location-based VR experiences with an accent on tech troubleshooting, team coaching, and high standards. Focus on guiding VR journeys, maintaining gear, leading shifts, and ensuring team performance under dynamic conditions.

Location: On-site, Chicago, IL. Weekend availability required; evening shifts depending on business needs.

$19.15 an hour

Company

Leading provider of advanced location-based virtual reality experiences since 2017.

What you will do

• Create unforgettable guest moments: greet with energy, guide through VR journey, promote offers.
• Master proprietary tech: calibrate gear, troubleshoot issues, communicate with support.
• Maintain spotless store: sanitize gear, prepare equipment, meet brand standards.
• Lead shifts: open/close store, manage audits, breaks, labor, coach team, train hires.

Requirements

• Weekend availability: required
• 1+ year retail/hospitality leadership experience
• Egoless & coachable, adaptable & proactive, team-focused, reliable
• Physically able: on feet, lifting up to 40 lb, occasional stairs

Culture & Benefits

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions + guest review bonus