Fraud Detection Specialist

TL;DR

Fraud Detection Specialist: Monitor and review flagged transactions and suspicious activity alerts across various payment types with an accent on detecting patterns indicative of fraudulent schemes like account takeover, elder abuse, and check fraud. Focus on investigating suspicious activity, executing risk mitigation procedures, and conducting customer communications to prevent financial loss.

Location: Los Angeles, CA (90071)

Salary: $41,600–$55,100

Company

Staffing firm providing temporary assignments lasting 13 weeks or longer with medical, dental, vision, 401k, and statutory sick pay benefits where required.

What you will do

• Monitor and review fraud alerts and internal notifications to detect fraudulent patterns.
• Execute standard procedures to investigate suspicious activity, initiate dispute claims, and prevent financial loss.
• Conduct inbound/outbound calls to verify transactions and handle sensitive customer information.
• Meet daily deadlines and performance metrics by prioritizing tasks and multitasking.
• Apply policies for independent decisions and consult seniors on complex cases.

Requirements

• Prior experience in banking operations, fraud detection, or high-volume contact center.
• Strong logical reasoning, critical thinking, and accuracy under pressure.
• Resilient, adaptable communicator thriving in fast-paced environments.
• Commitment to punctuality, integrity, and accountability.

Culture & Benefits

• Fast-paced, high-volume, metrics-driven environment.
• Reasonable accommodations for disabilities.
• Participation in E-Verify program as required by law.
• Equal opportunity employer considering qualified applicants regardless of criminal histories per Fair Chance laws.