Senior Fraud Operations Specialist (Fintech)

TL;DR

Senior Fraud Operations Specialist (Fintech): Review fraud alerts tied to account activity throughout the customer lifecycle, including onboarding, with an accent on risk assessment, documentation, and remediation actions. Focus on utilizing AI tools to boost efficiency, drive process improvements, and collaborating with product, engineering, legal, and compliance teams.

Location: Based in Denver, CO office, with in-person attendance expected at least 5 days per week. Compensation aligned to zones including Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC (Zone 1); Denver, CO; Westlake, TX; Chicago, IL (Zone 2); Lake Mary, FL; Clearwater, FL; Gainesville, FL (Zone 3).

Base Pay Range: Zone 1 $94,000 - $110,000 USD; Zone 2 $82,000 - $97,000 USD; Zone 3 $73,000 - $86,000 USD

Company

hirify.global is building the future of finance to democratize access amid the largest wealth transfer in history.

What you will do

• Review fraud alerts tied to account activity during onboarding and throughout the lifecycle
• Document investigation findings and explain decision rationale
• Communicate with customers to gather information, provide updates, and resolve concerns
• Take actions to mitigate risk based on outcomes
• Utilize AI tools to improve efficiency, processes, and solutions

Requirements

• 5+ years in fraud operations, KYC, or related field
• Clear written and verbal communication, especially for complex topics
• Ability to analyze issues and develop practical solutions like workflow improvements
• Effective collaboration with product, engineering, legal, compliance, and financial crimes teams

Culture & Benefits

• Performance-driven compensation with bonuses, equity, and 401(k) matching
• 100% paid health insurance for employees (90% for dependents), life/disability insurance, fertility, and mental health benefits
• Lifestyle wallet for wellness and learning
• Paid time off, sick time, parental leave, company holidays
• Office experience with catered meals, events, and comfortable workspaces