Disputes Operations & Strategy (Fintech)

TL;DR

Disputes Operations & Strategy (Fintech): Manage day-to-day operations and execute strategy for dispute workflows and servicing with an accent on scalable solutions, risk reduction, and customer-focused tooling. Focus on leveraging AI and data tools for process optimization, root cause analysis, and cross-team collaboration on product impacts.

Location: United States (Remote)

Salary: $90K – $140K • Offers Equity

Company

All-in-one financial services platform combining banking, high-yield savings, credit cards, lending, investing, and crypto, backed by Walmart and Ribbit Capital.

What you will do

• Own daily back office operations for disputes across debit and card products, ensuring timely and compliant resolutions
• Handle complex escalations as subject matter expert, conducting advanced investigations
• Leverage AI and data tools to identify cost-saving opportunities and build business cases
• Perform root cause analysis and implement fixes for process breakdowns
• Partner with Product, Compliance, and Engineering on launches and workflow impacts
• Optimize case management systems and BPO vendor performance, communicating to leadership

Requirements

• 5+ years leading operations in disputes/fraud, managing large teams and BPO vendors
• Demonstrated use of AI tools (LLMs, automation, analytics) for efficiency and compliance improvements
• Deep knowledge of fraud/disputes lifecycle, Mastercard rules, and chargeback processes
• Solid understanding of Regulation E and Regulation Z
• Ability to manage priorities, with owner's mentality and high integrity
• Strong analytical skills and attention to detail

Nice to have

• Experience in fintech or neobank environments
• Familiarity with dispute case management platforms
• Hands-on with AI-assisted workflows (triage, anomaly detection, reconciliation)

Culture & Benefits

• Fast-paced environment prioritizing urgency, low ego, and exceptional execution
• Equity offered
• Equal opportunity employer encouraging diverse backgrounds

Hiring process

• Initial Interview with Talent Partner
• Technical or Hiring Manager Interview
• Team Interview
• Executive Interview
• Offer