Fulfillment Associate, Document Management

TL;DR

Fulfillment Associate (Document Management): Analyze customer requests, process and scan documents for Service of Process as registered agent, ensure compliance and accuracy with an accent on jurisdictional rules and customer communication. Focus on resolving issues, following requests to completion, and contributing to process improvements.

On-site at Washington Ave, Albany or Colonie, NY, USA

$25,200 - $42,300 USD

Company

hirify.global’s CT Corporation provides registered agent services and professional information solutions for legal and compliance needs.

What you will do

• Fulfill orders by scanning and processing documents for internal and external customers.
• Assist process servers with Service of Process for registered agent function.
• Research legal documents and resolve or escalate issues.
• Follow requests through to completion and communicate progress to customers and teams.
• Navigate multiple processing systems, databases, and applications.
• Participate in process improvement initiatives and special projects.

Requirements

• On-site work required in Colonie, NY office, 8:30am-5:00pm M-F schedule.
• High School diploma or equivalent; prefer some college.
• 1+ years customer service experience; prefer retail, hospitality, or office.
• Good typing skills (30 wpm).
• Proficiency in order entry systems, ERP, and Microsoft suite.
• Strong attention to detail, communication, time management, and team collaboration.

Culture & Benefits

• Full benefits including medical, dental, vision, 401(k) matching, FSA/HSA, commuter benefits.
• Tuition assistance, generous PTO, vacation, sick time, and paid parental leave.
• Supportive team environment focused on customer satisfaction and process improvements.

Hiring process

• Interviews without AI tools or external prompts; may require in-person at hirify.global office.
• Assess individual skills, experiences, and communication; virtual backgrounds removed.