Junior NOC Analyst

TL;DR

Junior NOC Analyst: Monitor performance and availability of IT infrastructure, facilities, applications, and services with an accent on network, backup & storage, cloud services, data centers, and customer-facing products. Focus on handling incidents, diagnosing issues, ensuring SLAs, and managing tickets and changes.

Location: Coyoacan, Mexico City

Company

Global leader in data and software services transforming vehicle lifecycle, homes, and digital identities into connected experiences, processing 300M+ transactions for 235K partners in 90+ countries.

What you will do

• Monitor performance and availability of all IT infrastructure, including network, backup & storage, cloud services, data centers, and customer products.
• Handle incoming calls/emails from teams, customers, vendors, or employees.
• Diagnose and fix user desktop issues or escalate via ticketing.
• Ensure incident management processes and SLAs are followed.
• Participate in change control and releases.
• Administer service requests, official communications, ticket management, and reporting.

Requirements

• Good English language and communication skills (oral and written).
• Working knowledge of Help Desk/Customer Support operations.
• Knowledge of IT standards for servers, infrastructure, and basic networks.
• Ability to multitask and adapt quickly.
• Willingness to learn in a fast-paced environment.
• University degree or relevant experience.

Culture & Benefits

• Work with a team of NOC engineers supporting 24/7 hirify.global technology platform.
• Innovative culture with 6,500 team members dedicated to cognitive solutions, insights, algorithms, and automation.