Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving client success and growth through scalable support, onboarding, workflow consultations, and product adoption with an accent on API/CRM integrations and data-driven insights. Focus on leveraging AI tools for risk forecasting, upsell identification, and generating pipeline via discovery sessions.

Location: CX Europe

Company

hirify.global empowers organizations to simplify and automate document workflows with proposals, quotes, and contracts.

What you will do

• Provide responsive support for smooth onboarding and adoption of hirify.global tools including APIs and CRM integrations.
• Lead personalized onboarding sessions, launch plans, training, and integration setups.
• Drive product adoption via consultations, updates, and hands-on training.
• Promote self-serve resources like help center, trainings, and webinars.
• Partner with Account Management on renewals, upsells, and expansion using insights from Planhat, Salesforce, and Gong.
• Leverage data and AI to track engagement, forecast risks, and identify growth opportunities.

Requirements

• 2-3 years of SaaS customer success experience handling high-volume interactions.
• Excellent organization for managing priorities in a pooled support model.
• Growth mindset, agility, and strong problem-solving skills.
• Customer-focused with empathy and relationship-building abilities.
• Business fluency in English required.
• Experience with AI tools for data analysis, insights, and workflows.
• Mastery in discovery, lead generation, and translating needs into solutions.
• Collaborative communicator across teams.

Nice to have

• Fluency in German, Spanish, French, or Portuguese.

Culture & Benefits

• Healthy work-life balance, kindness, and connection in remote or in-person settings.
• Global distributed team staying connected via technology.
• Inclusive culture focused on growth, thriving, and fun.